After-sales service

At Magnor, we provide outstanding after-sales service

Our team of local service technicians (see map) will support all the repair and maintenance needs for your water treatment equipment.

Through its partnership with Aureus Solutions, Magnor's authorized service technicians are available from Nanaimo (BC) to St. John's (NL). In addition, Aureus can support you directly with complementary services to Magnor, such as Standard Operating Procedures Development, Asset Management and Planning, Sampling, Operational Support, Process Optimization, Compliance Management and System-Specific Training.

On-demand parts and repairs

We provide fast and efficient part replacement and repair services across Canada. Whether you’re dealing with equipment failure or simply want to take preventive action, our team can bring you the parts you need, where you need them.

Regular system checks

Regular system checks are a great way to prevent equipment failure and ensure your water treatment systems are operating at peak performance.

Upgrades

Our refurbishment service is designed to help you upgrade, modernize, optimize and recondition your existing equipment.

Emergency service
450-655-1711

Your peace of mind is our top priority!

Save time and money with our maintenance plan.

Get priority access to a Magnor technician
Receive personalized support and assistance
Avoid paying travel charges
Enjoy faster service

Our packages*

	Basic	Premium	Premium +
Remote advice and support	6 hours	8 hours	8 hours
Consultations with other Magnor professionals		2 hours	2 hours
Regular business hours - Monday to Friday	8 a.m. to 4 p.m.	6:30 a.m. to 5 p.m.	6:30 a.m. to 5 p.m.
Option to book a time slot
Replacement part search	5 hours	Unlimited	Unlimited
Annual remote equipment check
Remote basic training
Regular remote system checks			Optional
Detailed system training			Optional
New operator training			Optional
Pre-scheduled on-site visits			Optional
Other custom requests			Optional

Basic

Remote advice and support	6 hours
Regular business hours - Monday to Friday	8 a.m. to 4 p.m.
Option to book a time slot
Replacement part search	5 hours

Premium

Remote advice and support	8 hours
Consultations with other Magnor professionals	2 hours
Regular business hours - Monday to Friday	6:30 a.m. to 5 p.m.
Option to book a time slot
Replacement part search	Unlimited
Annual remote equipment check
Remote basic training

Premium +

Remote advice and support	8 hours
Consultations with other Magnor professionals	2 hours
Regular business hours - Monday to Friday	6:30 a.m. to 5 p.m.
Option to book a time slot
Replacement part search	Unlimited
Annual remote equipment check
Remote basic training
Regular remote system checks	Optional
Detailed system training	Optional
New operator training	Optional
Pre-scheduled on-site visits	Optional
Other custom requests	Optional

*Terms and conditions available upon request

Options available for all packages

Add one annual on-site visit
Add a remote access program
Add a bank of hours, and enjoy a lower hourly rate
(for 5 hours or more)

Reasons to consider a Magnor service plan:

For customized investigations by our experts;
To reduce unplanned system downtime;
To reduce and better plan your maintenance and operating costs.

When you request a service call from Magnor, you can rest assured of the following benefits:

An entire team dedicated to quotations;
Maintaining and updating your file with us;
The involvement of our technical professionals and engineers, as needed;
Accountability for our service recommendations on your systems.

Magnor is building the best service offer in the industry. here's an overview of our infrastructure:

Efficient response to your requests from a dedicated service and customer satisfaction specialist;
Improved response times with our new service management software;
A larger inventory of typical parts with the addition of a new warehouse;
A dedicated 7-person service team in Quebec;
The addition of remote service plans to our offering;
24/7 emergency response service.

You have questions? Read our FAQ

For close to 60 years, our priority has been to give you peace of mind with your equipment.

And that will never change!